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2.0 Based on 314 reviews
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  • Customers like
    • Location 9
    • Customer service 5
    • Convience 4
  • Customers don't like
    • Customer service 24
    • Being lied to 12
    • Their problem solving 9

I have been a customer at the Cobbs Corner,Canton,Ma pharmacy since it first opened.In the past year the pharmacy department has gone steadily down hill. When you put children in charge you get young,rude,lying people running a formerly good department. I get 3 or 4 calls in 2 days to tell me my rx is ready and when I get there either 1 out of 4 is ready or none. I asked for the manager and this young girl who needs a course in working with... Read more

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Received coupon for one free bottle of heartburn medicine to be used in store. The manager turned the cashier monitor and showed me the coupon was red-ed out meaning that even he could not validate the coupon. Contacted customer service via e-mail and they requested more information which I sent them but they waited long enough that the coupon expired and to date they have still not contacted me. Always use coupons even if you do not have to as... Read more

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I totally understand all the customers frustrations and I agree with them. I am an employee of CVS and I see it first hand. We are only doing our job and trying to follow their ever changing rules. The problem is they are the CHEAPEST COMPANY AROUND and their only concern is lining the stock holders wallets. They have huge stores with only 2 employees per shift to run it. The cashier is not only a cashier, they must fill shelves, face entire... Read more

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I recently retired and chose Blue Cross Blue Shield supplimental for Medicare. I have always used Walgreen for prescriptions for the last 40 years and never had any problems. Sadly Walgreen will not take Blue Cross Blue Shield and I'm stuck with CVS which is farther away, but the nearest subscribing to my suppliment. I've never in my 66 years seen more confusion, laziness, terrible customer service, unwillingness to help, and an uncanny... Read more

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Why ask for address and dob to identify a customer ordering a prescription. Isn't that most of what you need for identity fraud? Corporate America holds both as confidential... So does Walgreens Why not CVS?

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The lady up front didn't know how to use a ecard after making all my selections I get to the register and am embarrassed that I learn she can't check me out do to non training of processing this. I am embarrassed that I drove to get something with my ecard and wasn't able to though the ignorance of the casheir do they not train the staff in what's new??? Said wait for someone else idk where he is maybe taking the trash out really? Why come here... Read more

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I've been going to this Cvs not far from where I kive for quite some time now. Just recently I went in to purchase a reward for my daughter who went potty (used the bathroom). Needless to say the toy she pocked out for some strange reason was not for sale. The same thing was said to me when I went in to buy my mother-in-law some diet Pepsi. Just yesterday it was 95 degrees out so I decided to go and get some Popsicles for the house. I... Read more

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I have to fill anywhere from 2 to 8 Rxs each month at CVS Pharmacy located, at Beltline and Garland Rd., in Garland, Texas. On July 13, 2016, I dropped 3 or 4 Rxs off w/ a very young Asian Pharmacy Tech. I asked her, how long would it take before Rxs are ready? She told me in 30 minutes. I left the Pharmacy, ran a couple of errands and came back in 30 minutes. When I returned to Pharmacy to pick Rxs up, the same very young Asian girl told me... Read more

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CVS AT WOODBRIDGE CENTER WAY IN EDGEWOOD, MD. I do not know why this location even offers a drive through option. Even if you are the only car that pulls up to the window it takes forever for an associate to respond to the window. This happens time after time. Today 8-9-16 was my most recent experience. I pull to the window and it takes about 2 minutes before I get acknowledged that am even there. I am told over the speaker "welcome to cvs, I... Read more

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I have been using CVS pharmacy for years and this particular store in Westland, MI for over 1.5 years. I have found the pharmacy staff to be helpful and courteous for the most part. My problems started after I moved back to Michigan after living in Ohio for about four years. When I tried to get refills I was told that I had none, even though I dropped new scripts off the month prior. After speaking to a tech who kept saying I was wrong, I... Read more

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