We went to Walnut Creek CVS (738 Bancroft rd.) for getting medicine for healing my chest injuries.
However, it took 1hour to talk with the medicine provider, and finally we got NOTHING. We used Japanese translator.
From his talking(of course, I partially understand what medicine provider talked), they said our insurance card is expired at the first time. However, there was no problem on my insurance card, I checked it through the Internet. Then, they said that the insurance have no word Rx, so that it cannot cover the medicine fee. Ha, our insurance card has Rx, and we explained it to them.
Finally, they said to us that the medicine cannot be covered. They say totally different things whenever we ask. We didn't come here for listening to their excuse, came here for getting medicine. It took 1 HOUR even though I had a plan to do the day.
We canceled the plan, and we tried to get medicine, but we got NOTHING.
Then, next day, we went to another CVS because I have no trust on the Walnut Creek CVS. I forced troubles two times there. In pleasant hill CVS, we got the medicine with our insurance card only for 15 MINUTES. Ha, Walnut Creek CVS medicine providers told us lies?
I checked the evaluation on the Google map in terms of Walnut Creek, it shouted to us that they received many 1. It make sense for us that we faced 2 troubles there even though we went there only 5 times.
stThe manager in Walnut Creek cvs is Shaina, and the medicine providers are Sin Yih and Austin.
In terms of medicine provider, they should be re-educated in terms of insurance.
And they should or must apologize for us to waste time and to tell wrong information. Medicine provider have responsibilities for understanding structure of contents which related to medical thing.
Preferred solution: Apology.
Location: 738 Bancroft Road, Walnut Creek, CA 94598