My doctor wrote my prescription and specifically noted that I was not to get generic. Three times they have given me generic.
After the first time I was told they would note it in my records. Guess someone cannot read. The second time they said it they would note it in which I said it was already done. She said it was not, so someone was lying along the way.
This third time was enough for me. I do not know if they need to bold, use all caps, highlight it or what. How about just read the notes!!! The lady was very cool because i was beyond irate, continually wasting my time and gas.
My husband or daughter usually pick it up for me because it is on their way home. I am the one who has to go back and get the right one.
This to me is a simple task. At some point sorry is not enough. Fix the problem.
Train your staff. Find a solution. If they cannot even get simple birth control right what are they doing with other medication.
It is my duty as a responsible citizen to warn others. Someone could die from this incompetence.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.