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My doctor asked me to have CVS call him to renew my prescription which is almost due. He is new to Soundview Medical but has been my doctor for years.
I tried to call CVS, but after going thru the myriad of call reasons, finally got them to forward my call to my pharmacy at 281 Connecticut Ave. Norwalk, Ct. When I finally got someone on the phone and tried to explain why I called, she cut me off and said that number was only for doctors and cut me off.
I think there should be a way to get through a sentence with some one at CVS after spending almost 25 minutes on the line without them just
hanging up!!! I know Covid is wrecking havoc with all of us, not just CVS, but a little common curtesy goes a long way.
User's recommendation: Tell your doctor to call them direct and save yourself the time.
Preferred solution: Apology.
CVS Pharmacy Pros: Quick service and prices are reasonable.
CVS Pharmacy Cons: Incompetent service, Problems finding a direct contact with having to go to the store.
Location: 281 Connecticut Avenue, Norwalk, CT 06854