Contact CVS Pharmacy Customer Service

AI phone system with no option to speak to a live customer service representative on any of their customer service numbers. System tells you they are transferring you for help and instead you are transferred to a recording. Pissed off but not surprised.

I have been a customer filling my prescriptions at the 98th Ave. And Peoria Rd.

Store in Arizona for at least 7 years. A majority of your pharmacy staff are amazing and provide exceptional customer service until today. The pharmacist Sunei would not fill a prescription my doctor's office sent over even though there was clear instruction on the situation. If a district manager could please give me a call so I can explain my situation in detail I would greatly appreciate it.

My cellphone number is 602-309-****.

I want to make sure there are no misunderstandings related to this store because the staff minus this employee are amazing and I don't want them to receive any negative feedback because they do not deserve it. Thank you for your time and assistance.

My friend lives in Florida no problem my CVS in Holly never returns calls terrible customer service I wish rite aid was still there Neverending had a problem their now every month is a headache.

I have been a customer at this CVS for 10 years. I've never had a problem.

I went in on the weekend to drop off a RX for adderall, as I have done for the past 10 years. The pharmacist on duty was a temporary fill-in for the weekend who I've never seen. I gave the prescriptions to the pharmacy tech. A few minutes later, the pharmacist herself comes to the counter, clearly agitated, saying that she doesn't fill prescriptions by my doctor because he is required to write adderall prescriptions electronically and he never does this.

She told me I was free to take the script to any other CVS and have it filled there but that she would not fill it.
I politely pointed out that only opioids require an electronic prescription and that the written prescription could be verified with a phone call to my doctor. She replied that she would not call him because "half the time" he is out of the country (not at all true). I replied that I had just seen him the other day and that he could be reached by cell phone.
She then said "if you just saw him, why is your prescription not dated for the other day?" I explained politely that the prescription was written after an earlier appointment not after our meeting a few days prior. I also explained that I had not needed to fill it right away, as I still had medication left.

She then suggested out of nowhere--in front of everyone standing near the counter--that I had altered the prescription in some way. I again politely asked her to verify the prescription with my doctor. She said no.
She told me, again loudly, that she was refusing me service, and that I could come back on Monday when the regular pharmacist would be there.
Throughout this entire encounter, she was hysterical, even though I was polite and calm. I asked her why she believed the prescription was altered.

She did not answer me and told me again she would not serve me. She returned both prescriptions to me and told me to go to another CVS.I pointed out again that adderall does not have to be electronically submitted and that nothing about my prescription was unusual or suspicious. She again refused me service.
This whole incident was embarrassing and confusing to me. She clearly had a problem with my doctor and took it out on me.

I left the store and went to another CVS and both prescriptions were filled within the hour. I asked the pharmacist at the other CVS if adderall had to be prescribed electronically, and he said "of course not."
I contacted the store manager to discuss this incident. She told me the pharmacist has the right to refuse service based on "prescription abuse" or "fraudulent prescriptions." I explained that I obviously wasn't abusing the medication since I was late in refilling it, and that nothing about my prescription was fraudulent. She said she would leave a message for the pharmacy manager to contact me and that was all she could do.
No one reached out to me.

So, I wrote to CVS customer care twice. I received no response. So I called them. The customer care agent said that the pharmacist had behaved poorly and that she would escalate my concerns.

She said I would hear back in a few days. I did not. Thus far, no one from CVS has addressed my concerns.
This pharmacist loudly and publicly accused me of tampering with a prescription and embarrassed me by refusing me service in a voice loud enough for everyone around to here. I tried to reason with her politely, and she became increasingly irrational and hostile.

She openly refused to verify the prescription. And she was aggressive towards me for no reason. She was also incorrect about the prescription requirements and therefore incompetent and misinformed.
I am going to file a state board complaint against her and reach out to CVS corporate to complain about the lack of concern customer service has shown regarding this issue.
I have adhd, which is, for me, a serious disability. It is unlawful to refuse to fill a prescription without reason and it is a violation of American Disability Act laws.
This pharmacist also knew my prescription was legal and untampered with.

If she believed it to be a false prescription, she was in violation of her responsibilities to alert other pharmacies. Instead, she told me to take it to another CVS.
She was also in violation HIPAA laws by loudly discussing my medication, doctor, and personal information.
What I find most shocking is how CVS failed to handle this concern from a loyal customer who has never once had reason to complain and never once had an incident with anyone in that store.
I will not go back to that store again.