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Contact CVS Pharmacy Customer Service

CVS Pharmacy Phone Numbers and Emails

Toll-Free Number:

  • (888) 607-4287
    CVS.com® and Mobile
Call customer service
Send Message

Customer Service:

  • (800) 746-7287
    CVS/pharmacy, ExtraCare
  • (866) 389-2727
    MinuteClinic
  • (833) 287-5367
    Optical Center

Headquarters:

  • (401) 765-1500
    CVS Health

CVS Pharmacy Emails:

Accessibility
Jobs/ Career
MinuteClinic
Legal
DMCA Inquiries, Privacy Inquiries
Media
Opt-out of Marketing Emails
customercare@cvs.com
Is this your business?

CVS Pharmacy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • CVS Pharmacy Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email

  • The best phone number to call CVS Pharmacy is 8886074287. 65% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as CVS Pharmacy may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact CVS Pharmacy?

Most Popular Number:

(888) 607-4287
CVS.com® and Mobile
Total calls: 1 994 Issues resolved: 62 Last call: Oct 21, 2025

The toll-free number is 1-888-607-4287, which can also be used to contact the CVS customer service team. If you need to contact CVS customer support, you need to contact 1-866-389-2727. CVS Pharmacy also has different phone numbers for the optical centre to make it easy for the customers. You can dial the CVS corporate number, which is 1-833-287-5367, directly. Additionally, CVS Pharmacy has publicized its CVS corporate office number if you have queries regarding CVS Health. The CVS customer service number you can contact is 1-401-765-1500. No matter your number, the CVS customer service team provides you with a seamless customer experience.

You can quickly contact CVS customer service by emailing the service team. You can forward any queries or requests for more information about the products or services to the team. You can drop them a CVS customer service email at customercare@cvs.com. You can elaborate on your problem, explain your doubts, and send them an email. You can enquire about any concerns, from returning and canceling orders to complaining and providing feedback. Once the team receives the email, they will review it and reply to your CVS corporate email address with the most practical solution. They will also guide on things that can be avoided in the future to keep the problems at bay. Moreover, it will take two to three working days for them to get back to you with a response to your CVS complaint email. So, if the matter is urgent, it's best to contact CVS Pharmacy support via telephone.

CVS customer service offers no live chat feature at present. However, there are several ways to reach the support team during CVS customer service hours and get the necessary assistance. If you have any queries related to the services offered by CVS Pharmacy or are facing any doubts, you can contact the customer care support team to help you with your concerns. You can dial the customer service number or email them to do so. To make a call, it's best to contact them between 8:00 AM and 10:00 PM EDT, Monday through Friday. On weekends, dial the phone number between 10:00 AM and 6:30 PM EDT to talk to the live agent. If you plan to email, you can write to them any time of the day.

PissedConsumer Club

Contact Information

CVS Pharmacy Website:

CVS Pharmacy Help Center:

Corporate Office Address:

CVS Pharmacy, Inc.
One CVS Drive
Woonsocket, Rhode Island 02895
United States

Other Info (opening hours):

Additional Fax Numbers:

DMCA Agent: +1401-765-7887


Hours:

Monday - Friday: 8:00am - 10:00pm

Saturday - Sunday: 10:00am - 6:30pm

More contact details

Fax:

+1-401-652-0893

CVS Pharmacy Customer Service Reviews

1.5 / 5
Poor
See all 2.8K reviews
Jonah Eig
Comaint
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The manager was no help with my issue. Her name was Kat.

She was rude and insulting! Was no help at all. I switched all mine and my husbands prescription to another pharmacy since that time. If she was the manager left in charge she should at least have some knowledge of the pharmacy part of the store!

The store was a mess as well! Tripping and fire hazards everywhere.

This store has gone so down hill in the last 2 years! Its sad!

Thirza Was
Live people are unreachable!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

AI phone system with no option to speak to a live customer service representative on any of their customer service numbers. System tells you they are transferring you for help and instead you are transferred to a recording. Pissed off but not surprised.

Jerald N Whz
To file a complaint
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

I have been a customer filling my prescriptions at the 98th Ave. And Peoria Rd.

Store in Arizona for at least 7 years. A majority of your pharmacy staff are amazing and provide exceptional customer service until today. The pharmacist Sunei would not fill a prescription my doctor's office sent over even though there was clear instruction on the situation. If a district manager could please give me a call so I can explain my situation in detail I would greatly appreciate it.

My cellphone number is 602-309-****.

I want to make sure there are no misunderstandings related to this store because the staff minus this employee are amazing and I don't want them to receive any negative feedback because they do not deserve it. Thank you for your time and assistance.

Kjersten Nkv
Won't return my phone calls I need my meds
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My friend lives in Florida no problem my CVS in Holly never returns calls terrible customer service I wish rite aid was still there Neverending had a problem their now every month is a headache.

How Good is CVS Pharmacy's Customer Service?

Khalila Ors
Khalila Ors
Feels Disappointed | Apr 24, 2025

I Dispise I Have To Use CVS !!!!!!!

Read full quote
Dosha Xas
Dosha Xas
Feels Disappointed | Jan 15, 2025

I am rather disappointed with the CVS located at 8 Eden ave. in Edison. I'm not sure if they changed owners or management but the current pharmacy crew is unprofessional, unwilling to help and do absolutely nothing to help the customer. They do not take their job seriously and they are severely lacking in customer service, competance and responsibility.

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Jerami Lzu
Jerami Lzu
Feels Satisfied | Sep 27, 2024

Explained my problem with my monthly benefits problem was resolved

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Cherika Qat
Cherika Qat
Feels Disappointed | Sep 19, 2024

ANSWER THE *** PHONES YOUR CEO DOESN'T NEED TO MAKE 7 FIGURES PUT THAT MONEY BACK INTO HIRE MORE STAFF TO ANSWER THE *** PHONES AND DROP MEDICINE PRICES

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Monai Nvx
Monai Nvx
Feels Satisfied | May 31, 2024

It was really great the young lady helped me 100 percent thank you all in customer service.

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Andrea F Xfw
Andrea F Xfw
Feels Disappointed | Apr 08, 2024

I got no response for my refund request
Not a good experience with the pharmacy
I was over charged $127
NOT happy !
Probably wont shop there anymore !

Read full quote

Summary of CVS Pharmacy Customer Service Calls

3.1K TOTAL
CALLS
06:13 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CVS Pharmacy?

Product/ Service Question:

  • “Complaints”
  • “Problems with prescriptions always out of stock and delays in refills”
  • “Pharmacy complaint”

Request for Information Question:

  • “Information please”
  • “I have approved for a prescription, but I need to know what it is and how to get it”
  • “Questions about refill dates”

Staff Question:

  • “Rudeness”
  • “Cashier was very rude I bought some products out your I was not gone less than 3 mins came back for a return the milk was so spoiled you could not pour it out the carton and the cashier didn't want to help me at all or even give back my money”
  • “Poor attitude of head pharm at oak st Brockton who would not give name said she didn't have to and hung up stating she had answered my question before and talked over my complaint nothing less than rude and should be driving a truck, forcing me to ta”

Payments and Charges Question:

  • “Lost my discount card”
  • “Dispute with the $300 credit from your store waiting for police authorities to arrive”
  • “A 300 dispute waiting for police assistance”

Account Question:

  • “CVS keeps putting one of my prescriptions on inactive”
  • “I have problems logging”
  • “Promo code not working”

Cards Question:

  • “Can’t use gift card”
  • “Gift card issue”
  • “Gift card won’t activate”

Shipping and Delivery Question:

  • Delivery not deliver
  • “Delivery option not working”
  • “Missing item from delivery order”

Return/ Replace Question:

  • “Won't return my phone calls I need my meds”
  • “The cvs is responsive they don’t return calls in a hour. When you try to pick up the prescription it’s never ready or just not available. Unacceptable. We are MPI we don’t have a choice. Please staff the Mindanao CVS with more staff.”
  • “Your pharmacy at seffner Florida will not answer their phone and will not return calls been trying to get ahold of him for 2 days”

Activation/ Cancellation Question:

  • “Cancelar carepass”
  • “I need to cancel my membership card.”
  • “I would like to cancel my rewards card”

Employment Question:

  • “Job”
  • “Former employee”
  • “Last employment history”

Refund Question:

  • “I have been paying for my medicine 137 each month I've had Medicare all my life I've been on disability social security and I've been paying for it now I want my money back that you have been charging me for no reason.”
  • “Refund issue”
  • “I had a check that was refunded to me but I can't find it and it expires at the end of this month”

Website/ Application Question:

  • “Application status”
  • “My application”
  • “Website and app”

Other Question:

  • “Pharmacy issue”
  • “Transfer prescription”
  • “Transfer prescriptions to another CVS in another state”

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