CVS Pharmacy Phone Numbers and Emails

Toll-Free Number:

  • (888) 607-4287
    User account, password issues, orders, prescription management and photo

Complaints/ Feedback:

  • (800) 746-7287
    Feedback about our stores, pharmacy, policies and in-store photo department

Customer Service:

  • (866) 389-2727
    Privacy Policy Questions
  • (888) 607-4287
    User account, password issues, orders, prescription management and photo

CVS Pharmacy Email:

customercare@cvs.com

CVS Pharmacy Contact Information

CVS Pharmacy Website:

CVS Pharmacy Online Chat:

Corporate Office Address:

CVS Corporation, Corporate Headquarters
One CVS Drive
Woonsocket, RI 2895
USA

Other Info (opening hours):

For issues regarding CVS/pharmacy stores, call Monday - Friday, 8:00AM - 8:00PM EST.
For ExtraCare issues, call Monday - Saturday, 8:00AM - 8:00PM EST.

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CVS Pharmacy Rating Based on 957 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Diversity of Products or Services

Rating stats

Rating trend

Summary of CVS Pharmacy Customer Service Calls

1.3K TOTAL
CALLS
03:54 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CVS Pharmacy Customer Service?

Staff Question:

  • “Rude Nurse”
  • “Horrible customer service”
  • “Complaint terrible service on my prescription”

Account Question:

  • “Problems with extra care account”
  • “MyChart Account is disabled”
  • “Problem with my account”

Payments and Charges Question:

  • “Promo code”
  • “I loaded my bank debit card in one of your stores and money never reached my card come to find out that account is closed how do I get my refund”
  • “Coupons”

Cards Question:

  • “Somebody using my CVS card”
  • “Need another extra care card”
  • “Update my card”

Request for Information Question:

  • “Question on Covid 19 test”
  • “The get info on how to download coupons”
  • “Inquire about my vaccine record I lost my covid vaccine card can I get a new card?”

Shipping and Delivery Question:

  • “Trying to get my perscription delivered”
  • “Se me borraron los datos de cell y con ello mi número de tarjeta de cvs”
  • “I have had my 2 Pfizer shots and have not received my card !”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancell suscription”
  • “I would like to cancel my rewards card”

Return/ Replace Question:

  • “Want to change address and phone number”
  • “Refusal of return”
  • “Item return”

Employment Question:

  • “Job”
  • “W2”
  • “Employment”

Product/ Service Question:

  • “Stop aromatic withdrawals”
  • “I have a $10.00 credit but it doesn't work when I try to use it”
  • “Insurance question”

Refund Question:

  • “I need a refund”
  • “My Refund”
  • “Refund”

Website/ Application Question:

  • “Problem with website”
  • “I am trying to fill out an online application and it's locking me out.”
  • “Website is not working on my login”

Other Question:

  • “Colvid testing because i am be travel in the 25 this Friday”
  • “Closed Pharmacy early”
  • “I need past posts picture”

About

Top CVS Pharmacy Services

Prescription Refill, Pharmacist, Customer Care

Top CVS Pharmacy Products

Coupon, Pills, Discount Coupon

CVS Pharmacy Pros and Cons

Pros: Location, Customer service, No pros, Good location, Cvs is close to my home

Cons: Customer service, Incompetent service, Rude employees, Problem solving, Way they do business

Related Companies

CVS Health, Minute Clinic, Cvs Caremark, Cvs Photo, Cvs Specialty

Summary

CVS Pharmacy is a large chain of pharmacy stores. The company was founded by Stanley Goldstein, Sydney Goldstein, and Ralph Hoagland in May 1963 as the Consumer Value Store. Its headquarters is based in Woonsocket, Rhode Island, United States. CVS Pharmacy is a subsidiary of CVS Health. The company sells prescription drugs. It also offers a broad range of general merchandise products including cosmetics, hair and beauty products, over-the-counter drugs, greeting cards, and magazines. CVS Pharmacy has more than 9500 locations across the United States. All products are available in stores and online. The company accepts most major credit cards including Visa, MasterCard, American Express, and Discover.

CVS Pharmacy reviews and complaints

CVS Pharmacy is ranked 99 out of 754 in Pharmacy category

Area Served

USA

Payment Methods

VISAMasterCard

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