I am a very unhappy customer. This morning I went into the store #4014 to purchase four (4) $500.00 Visa Gift cards and the store clerk, "Josephine" absolutely refused to sell me the gift cards unless I paid cash for them.
David, the store manager on duty stepped in and took over handling the transaction. I've purchase gift cards multiple times a week at CVS with my American Express card and I have never had an issue. I honestly thought I was having a nightmare. I have been shopping at this location since the day the store open because it's less than 500 feet from my condo.
I would like for the district manager and store manager to speak with Josephine and the other store employees regarding store rules, procedures, and customer service. I would also like written reply from the corporate office regarding this issue.
Review about: Cvs Pharmacy Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Staff training inadequacies, Employee attitude or service.