I am a very unhappy customer.This morning I went into the store #4014 to purchase four (4) $500.00 Visa Gift cards and the store clerk, "Josephine" absolutely refused to sell me the gift cards unless I paid cash for them.
David, the store manager on duty stepped in and took over handling the transaction. I've purchase gift cards multiple times a week at CVS with my American Express card and I have never had an issue. I honestly thought I was having a nightmare. I have been shopping at this location since the day the store open because it's less than 500 feet from my condo.
I would like for the district manager and store manager to speak with Josephine and the other store employees regarding store rules, procedures, and customer service.I would also like written reply from the corporate office regarding this issue.
Review about: Cvs Pharmacy Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Staff training inadequacies, Employee attitude or service.