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I had 2 prescriptions filled for my husband at CVS pharmacy. When I got home, we realized that one prescription had a bunch missing.

I immediately called to inform them and they told me to bring it back and we would work it out. When I got there, the manager looked at me and laughed. He refused to count the inventory to see if maybe someone had miscounted. I pointed out the lady that filled it, but he did not say a word to her while she stood there with her head down.

He refused to give me the pills that I was shorted because they are a controlled substance (oxycodon). He also refused to reimburse me for the pills that I paid for and had not received. I had the entire pharmacy, employees and customers, looking at me like I was trying to scam them out of pills. It was humiliating.

The worst part was the fact that my husband did not have the medication he needed to get him through the weekend.

I felt so helpless . CVS just lost a good honest customer.

Monetary Loss: $20.

Location: Hastings, Nebraska

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Guest

You MUST count every prescription for a controlled substance AT THE COUNTER before you pay for it. If enough people did this, tying up a register or ask that it be counted once more before you leave/pay perhaps this would stop.

I would call CVS headquarters in Rhode Island and talk to a District Manager every time you count and it comes up short. Controlled substances are to be counted TWICE behind that counter and signed off by supervising Pharmacist.

Someone knew that this was happening or the procedure was not followed. I agree with Ladyscot - call the board of pharmacy and ask for the tape to be reviewed.

Guest

Ppl way abuse medicines n u prove by posting such stuff May God grant u some common sense .....

Guest

i always count my script lady scot yes i get xanax but this has never happened to me before.I was 2 pills short the number was not circled but yes they are supposed to count 2 times but if there was no wrong doing on their part then count the stock left he looked at me and laughed.He said the number might be off anyway so thats not reliable if the numbers off youre giving too many out or someones stealing them.I called corporate and complained and they said the number would be to a t on how many they have.Corporate sends them a bottle and it has the exact amount in and if they fill scripts with an exact number there wouldnt be a pill off if they counted as soon as he said the number might be off anyway i knew something was fishy.

Guest

They just did the same thing to me.I always count my pills when i get home i took 2 then counted and had 86 instead of 88 i shouldve had left.I went there and manager treated me like a pos and was condescending to me.I called corporate they are supposed to look into it also he wouldnt count the supply as you said as well.

Guest

I'm going through the same thing with CVS. It was the most humiliating experience ever.

i'm on an anti-addiction drug called suboxone, so I knew i would be treated like an animal. I believe the shorts have been going on for a long time but i never noticed before.

This time it was a sealed box that had been tampered with. They just would not believe me and told me to tell the manufacturer.

Which i did do, but they still would not help. i've got a few days before I get sicker then I've ever been before.

I would not do this to get a couple extra doses of a medication i've been taking regularly for 8 years.

I've learned my lesson.

I will always count EVERYTHING whether it's a sealed box or not. But that being said, i'm screwed right now. I can either get sick, relapse or die.

Not good options.

Andrea Ahw

Actually, since every pharmacy, by law, is regulated for the number of narcotics they are allowed to dispense every month, every fill has to be filled ONLY by a pharmacist, and double counted, logged into the DEA dispense book, number of pills circled and initialed on the bottle, it is unreasonable to assume that the pharmacist shorted you.

The fact is, ironically, every complaint on here about short scripts is about controlled substances. If you are concerned about the quantity of pills in your bottle, you MUST count them in the presence of the pharmacist BEFORE you leave the counter.

Once you leave, you own them.

And since the camera can prove whether the script was short, if you really want to push it, call the State Board of Pharmacy and let them investigate. Of course, if you are lying, then you open yourself up to an investigation.

Guest

I've been shorted and duplicate xanix script issued from CVS. It seems they only to this to schedule 2 drugs so it would appear to be accidental

Guest
reply icon Replying to comment of Guest-1092237

You must count all pills you get at a pharmacy, any pharmacy. This is a nationwide problem and you cannot trust anyone at any pharmacy ever!

We have been shorted a whole bunch of times at different pharmacies. Make sure you count your pills right there when you get them.

Guest
reply icon Replying to comment of Guest-1092237

Y is it u all r short on Xanax n oxycodones n not on other meds common sense

Guest
reply icon Replying to comment of Guest-1294403

Maybe it's because those are the ones that are hard to get and the ones with street value? I mean, who wants to steal Tylenol or a laxative or something?

Common sense.

And just because pharmacists are supposed to check, double check, etc. doesn't make them honest either.

Pharmacy techs also have access to the meds after their filled. Why is it so hard to believe these pills could go missing?

Guest

A simple search on the internet to see that others are being shorted their medications was comforting to find. Then learning the line of BS the pharmacist will tell you that the pills are always double counted along with the other *** they try and pull is disturbing.

Somehow someway our medications are being shorted and nobody wants to take responsibility for this. From now on, I don't care how offended the pharmacy gets when I rip open the package and count all my meds on the spot.

If they can go through such an elaborate counting process; then I should do the same as a paying customer to ensure that I'm getting what I have paid for...COUNT THOSE PILLS. Makes you wonder what is happening to all those missing controlled medications as one can't help but notice all the balacks working in the pharmacy.

Guest

Both my pain meds have exactly 10 pills short from CVS. This has happened before and had thought I had just taken to many or something.

Concerned, I bought one of those pill box sorter thingies to insure I was taking exactly what I was supposed to be taking each and every day. Well of course you don't realize your RX is short until you get into the last week. Now, I know for sure I wasn't losing my mind. My RX is again short now on more than one occasion.

Everyone says to count your pills before leaving the store.

How in *** do you do this? I don't want to dump out all my pills on a nasty germy counter top to count them right there. So what excuse will the pharmacist have even if you do find a shortage right then & there?

After talking to a few people, I have learned my specific pills sell for $10 and $15 each on the street.

Together, that's $250 in someones pocket while I suffer in pain the last few days before getting a refill only to be shorted again. This needs to stop and someone needs to be held accountable for theft.

Guest

I just came up at least ten tablets short (out of 90) from Walgreen's at Spring Creek and Custer in Plano TX. I take one each night before bed.

A very simple regimen - there's no way I could have doubled the dose ten times! In fact, with my meds, I usually end up with a few left when it's time to refill - because I still had some when I got the earlier prescription and/or because I didn't take one or two. So to run out ten days short of three months leaves me almost certain they gave me 80 pills, at most. The comment I got when I told the pharmacy was that they would make sure I got the full 90 this time.

Pretty lame, if you ask me.

By the way, there's no one around my house to steal 10 tablets.

In addition, as far as I can tell, these pills aren't a kind that is desired on the "street."

If there's doubt about the honesty or counting ability of the pharmacy, especially for drugs that are desired on the street, maybe the best we can do is count the pills in front of the pharmacist before we leave. I imagine nobody will be happy about it, but we'll get what we've paid for, and the pharmacy might be more careful about who it employs.

Guest

Yep! Same thing has happened to me there too in Round Rock, TX!

Got home, counted them, was shorted pain meds by 23 of them. So I called them, then went back into store bringing the medication short to his (the pharmacists) attention. Ohhh his first & immediate reaction was that he became enraged, so angry and began to treat it as an accusation and began to act as if he was documenting (like it was a legal threat when it wasn't) this when it could have been a simple mistake & dealt with serenely. In very few words I calmy & simply stated to him that I'm short 23 pills and thats when it hit the fan.

He went off in rage. Usually when someones first reaction is anger hostility and defensiveness to something said to them in a calmy manner with so few words that means they are guilty of something. I will never return there or to any CVS for anything. They lost yet another customer.

Too bad because I had made many non pharmacy purchases there.

Well when word of this is spread into the wind many people will hear of it.

Guest

I had the same problem at CVS, with my husbands scripts, they made good on missing pills, but not without accusations of personal Drug issues. The problem stopped when the nastiest pharmacist disappeared, not sure if he was fired or left on his own. I might add that in 20 years of using Walgreen's, I never had a prescription error.

Guest
reply icon Replying to comment of Guest-978502

U think pharmacist job is simple like flipping burgers well try going to scholl for 6 yrs n let's see how long u last drug junkie

Guest
reply icon Replying to comment of Guest-1294402

Obviously, you didn't go to SCHOLL very long. The sentence is almost impossible to read.

Guest
reply icon Replying to comment of Guest-1294402

Always always a scheduled drug thats short.. give me a break...

Guest

This happened as well with my pain meds. IN fact, when I got the bottle home, I thought it seemed light for the amount of pills they said it had in it.

I counted them and they are definitely off. I live alone and no one got into them. I called them and they said they are double counted. Since I had other issues with this pharmacy and they seemed overly busy, I am not going there again.

Ever. I have had much better service ALWAYS with Walgreen's.

Kendarious Npv
reply icon Replying to comment of Guest-951406

Well, you made the right choice. Walgreens is the best pharmacy in the entire United States, they care about the customers and are non-judgmental. I love Walgreens

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