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2.5
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Was asked by employee at if I wanted to "go digital" with my receipts...turns out that ALSO includes "Extra Bucks" . Got some Extra Bucks during Black Friday, but could not find them on phone, email , etc...

since I had never seen the ExtraBucks, I had no idea how fast they were going to expire...12/1?? Really? They NEVER expire that soon. when I called to complain, they pretty much said "TOUGH"...should have called IMMEDIATELY.( I DO have a life outside of CVS).

They were totally unsympathetic...

Sure, That's how you treat a loyal customer. Maybe they figured out I only buy sale items, as regular priced is WAY HIGHER than anywhere else!

Product or Service Mentioned: Cvs Pharmacy Extra Care Bucks Rewards Program.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Give me a credit for lost extra bucks .

I liked: Staff at my store are great.

Company wrote 0 public responses to the review from Dec 09, 2016.
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