Changed several RXs and planned to move all to CVS. The drive thru lane was the reason. Being a senior, parking, walking and waiting can take it's toll, so good bye big box , hello drive thru.
I was in line over 20 minutes once and 15 another. With cars behind you are trapped. Why can't the cashiers at the window very politely ask a problem customer to please come inside so the line can move on ?
I suppose management has not trained them for that.
How hard is it to say,Sorry I can't do your shopping for you while you sit here or Sorry , you can't sit here while we fill the RX.
Of course there are always people they know and do favors for, while the line sits and waits.
Fast food can keep thier lines moving without offending anyone.
If you can't provide the service I switched for, I can go back to the other store and save 3 to 6 dollars a RX.