Today was my first time filling a prescription with CVS. When they received the prescription, they sent an automated message to my childhood home, which alerted my mother that I was filling a prescription.
This phone number was not given to them by me, and is most likely left over from when I was a minor.
Calling that phone number was, from what I can tell, a violation of my rights as a patient under HIPAA, which is a huge problem.
I called the customer service line, and the rep didn't really seem to care, and offered no apology.
He changed the phone number, but otherwise didn't seem to grasp/care about the severity of what had just happened.
Because of this, I'm filling out a complaint with the Department of Health and Human Services.
Then, I get to the pharmacy and it turns out they didn't even have it ready. Good thing I only live 30 minutes away from the CVS.
Will absolutely be using a different pharmacy next time and forever.
User's recommendation: Use a different pharmacy.
Product or Service Mentioned: Cvs Pharmacy Prescription Refill.
Preferred solution: Let the company propose a solution.
Location: 1133 5th Street Southwest, Charlottesville, VA 22902