Cvs Pharmacy - I Am Angry And Shocked At The Very Bad Service I Received Today!
I Am Angry And Shocked At The Very Bad Service I Received Today!
My Doctor Moy who is one of the most Famous Dermatologists in Beverly Hills had one of his staff members electronically email over my prescription for a bottle of special shampoo for
Tinea Versicolor earlier on today and I waited for almost two (2) hours before going over there to pick it up.
When I had arrived to supposedly pick it up which was at approximately 2:00 P.M. in the afternoon, the pharmacy technician asked me for my first and last name which is Howard Shore in which I had to spell at least twice because he could Not spell it which was fine and give him my date of birth, however, after providing my information, he claimed that my basic contact information for all pharmacy medications was Not in the system and in addition, he had NO record of being able to find the prescription that was sent over from my doctor's office earlier today which was at around 12:00 P.M. Noon!
I was Very Angry, Upset and Offended because I have been their Customer For Almost 10 Years and Never Had Problems In Picking Up Medications In The Past.
I then asked to speak with his Lead Pharmacy Manager and that was a disaster too because she asked for the exact, same information and then told me that my information was NOT in the system and that she also did Not receive my Electronically Mailed In Prescription!
Obviously Somebody Is Lying!
I was so Angry and Disgusted that I decided to contact their Customer Relations Phone Number at: 401-765-1500 (from Outside The Store) and I was on the phone for at least One Full Unproductive Hour with somebody by the name of Wolk and he did NOT do very much for me and so then I spoke with his manager, Lisa.
I must have been on the phone for at least ONE whole bloody hour and during the conversation I found out from the both of them that the REASON of Why my Contact Information could NOT be Found In The System by their Pharmacists was because somebody from their company Purposely and Deliberately entered my Date Of Birth Incorrectly by having the Month Of June Show Up, Instead Of My Birth Month Of February Causing All Of My Information to NOT Show Up!
Can You Believe This and This Is What You Call CVS Professionals???
This is FAR from What I Expect From CVS!
How Disgusting and Pathetic!
I know I have picked up medications from their various locations in the past and NEVER had this problem before and so the Question is, "WHO did this to ME from within their Company Internally"?
Nobody from CVS is ever going to Admit It, nor Tell the Truth and so when I last spoke with LISA earlier on today, the call and conversation turned into a Disaster in which I was on the phone with her and her department for about One Full Depressing Hour as I had explained already.
Lisa was also trying very HARD to Control The Conversation and My Personal FEELINGS by telling ME Not To Be Angry And Upset and Asking ME, the CVS Customer to Calm Down. She NOT only said those words to ME, but she LIED to me by stating that she did NOT like "MY LANGUAGE" which was a "LIE" because During The CONVERSATION, I NEVER Swore at her.
Regardless, LISA could NOT handle my ANGER and FRUSTRATION over the DISGUSTING AND LOUSY TREATMENT that she and her staff were providing to ME over the phone and so she purposely and deliberately HUNG UP THE CALL ON ME in which I did NOT care any more because I was DONE WITH HER MISTREATMENT OF THE CALL AND CONVERSATION WITH ME!
Then within about ONE MORE HOUR LATER, I received a phone call back from Wolk from their HORRIBLE Customer Relations Office who then tells ME (about three (3) hours later) that my Prescription has already been sent over to that pharmacy.
By the time he called ME back, I had already LEFT the store quite some time ago from waiting for HOURS to Hopefully Solve This Problem that I Did NOT Cause and told HIM on the phone that I am NOT Interested Anymore and am Publishing a Public, Negative Review ON Yelp.com and other Social Media Websites about MY Horrible and Horrific Experience in Dealing with Your Non-Productive Customer Relations Office and in Dealing with Your Store ALL At The Same Time!
May I add one more thing: Before I left the store, I was going to buy something to drink because it was SO HOT WAITING Outside The Store In The Sun, but as You Can See In The Picture, they Refuse to Hire Enough Staff to handle the Long Line Of Customers and I Refused To Wait Forever and so I did Not bother to Go Through That Public Torture Of Waiting!
I Guess they can NOT afford to hire More Cashiers to handle the Influx Of Customers!
After this horrible ordeal that I underwent today, I Honestly do NOT feel good, nor comfortable about going back to CVS anymore and overall, I was NOT taken care of as a CVS Customer Should Be and NO Wonder they Got So Many Negative Reviews on Yelp.com with Only a Two (2) Star Average out of 5 Five (5) Stars!
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Telephone experience, Games and lies i received on the phone today, Excuses about why my information was not in the system, Being hung up on, Feelings being controlled by lisa.