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2.2

On 5/13/17 (my B-day no less!) an Asian couple and I waited over 5 minutes around 2pm to get checked out since no one behind the counter and nothing to signal requesting assistance. Finally "manager" Samantha (skinny brunette wearing too much eye makeup IMO) proceeds to check out said couple and from what I overheard tried to shortchange them out of their change.

Once transaction was done, I asked if they had the Sunday paper (sometimes it is displayed and sometimes they keep it behind the counter) and she said "no" without even making an effort to look for it?! I am surprised since another CVS location practically ALWAYS has the paper. She then checks out my item (48 count of generic Imodium caplets) after scanning my card (had to remind her to scan the card - I wanted to make sure of this since I had previously loaded to card a 30% discount was entitled to until 5/14/17 on a single regularly priced item. However, even though the shelves, etc.

indicated item NOT on sale I was charged the full price?! I called her on this and she claimed (falsely) it was on sale (the receipt I later got shows NO indication of this whatever). I nicely pointed out there were no sale signs on that item and the discount but she claimed they already took that weeks' sale signs down - if this is true this is too early to be taking them down since store was open until 10pm - and she refused to investigate. Later I noticed on my receipt that I was "helped by Stephen".

This is totally FALSE and am wondering is she hiding behind another associate's name?? Actually I received NO help whatever - just aggravation. I used to like CVS but next time I need something around that store I'll just go to the Rite Aid a block away in hopes of getting a fair shake.

Posting on FB and Twitter is useless - I did fill in an e-mail complaint form on their website. We shall see.

Reason of review: Poor customer service.

Monetary Loss: $12.

Preferred solution: Price reduction.

CVS Pharmacy Cons: Attitude of manager.

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The way you talk, I sincerely doubt that you were nice at all. Probably waiting for her trip up.

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