CVS has seen me spend my last $ they will ever see (as soon as the forced gift card runs out).
I returned, with receipt, a shrink-wrapped box of white strips that were $43. Apparently it is store policy that if an item is over $40, and paid for with a debit card, they will not either refund the item to your card, nor give you cash. I don't even know that this practice is legal unless you literally state "some items are unrefundable."
I have a backpack with me because I take the train to work and walk over the hill to the store. I was treated like I am trying to return stolen or counterfeit goods and obtain cash. This system is LUDICROUS and means anything over $40 that you pay for with a debit card at CVS is $ permanently spent at CVS if you change your mind. Choose carefully before you buy that summer made lounge chair there - or better yet, go get cash first!
I have NEVER seen such a refund policy at any other establishment. I told the cashier it just didn't make any sense and he kept repeating "It's store policy" in the manner of a robot who had been programmed with the special "*** personality."
Perhaps they should put signs on each item over $40 warning you that if you purchase this item, it is not eligible for a refund. It is money permanently spent at CVS.
When I then collected a few items for purchase and swiped to use the "gift card" to pay for the items, the next chashier I get then reaches out to grab the card from me and snaps "I need to see this!" as if I am using a counterfeit card. Wow, let me make sure I have my background check, credit report and utility bill with a current address next time.
It's pretty simple, if a business makes you feel like a piece of *** and you don't like their policies or customer service, why ever shop there again?
I didn't get my original receipt back either which makes me wonder if something is up with that.... (Don't worry CVS, I wasn't going to try to extort the store for anymore money back for other items.)
After I expire the "gift card" refund amount, I will never shop there again. They must conduct job fairs at trailer parks anyway - I'm sure everyone has noticed this. Enjoy the gift card CVS - those are the last $ you will see from my bank account.
This person wrote the review because of problems with payment at CVS Pharmacy and attached a photo. Reviewer claimed that he or she wants CVS Pharmacy to read this review and look into the issue (if any).
The most disappointing in user's experience was customer service, their problem solving and return policy - if true. Author liked the most coupons and location. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Walgreens. We collected other reviews about products and/or services offered by CVS Pharmacy and cvs pharmacy cashier for you to read. This information may help you with your purchase decision.