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Ever since I have started getting prescriptions filled through CVS it has been a nightmare. So many times I have had to make several trips back into the pharmacy for a prescription that has supposedly been denied coverage by my insurance.
(99.5% of the time the pharmacist failed to listen to me when many times at first my insurance only covered name brand (non-generic). After quite some time of allowing numerous mistakes with my medicine, I transferred them to a different CVS and now this CVS is failing to even submit my prescriptions to my insurance (and charge me full retail for prescription diabetic supplies) and blow me off when I ask any questions.
I live outside of town, and up until now have tolerated the long drives for numerous screw ups and failures of the pharmacy employees. Now I am battling a deadly illness, and wonder how much more I am going to have to deal with from such bad customer service.
User's recommendation: Get mad!!!!
Monetary Loss: $100.
Preferred solution: Reimbursement for numerous trips to the pharmacy Since they took over Kmart pharmacy accounts.
CVS Pharmacy Pros: Well stocked.
CVS Pharmacy Cons: Price, Bad pharmacy customer service, Insults, Unprofessional staff.
Location: 2323 Murdoch Ave, Parkersburg, WV 26101