I was at the pharmacy at CVS in Collinsville, Virginia, this week. I needed to get a simple flu shot.
I went to the drop off window to inquire about one. I stood there for five minutes and one of the staff saw me and ignored me. They didn't even say I will be with you in a moment. I then preceded to the pickup window which someone did ask me what I wanted.
I then was directed back to the drop off window. I asked how much it would be. She put in lots of information but never gave me the amount which was $0 because I am on Medicare. Did she not know this when she took my cards?
She said she would do my paperwork and for me to wait over in the chairs to the side. I sat there and looked at several magazines while three associates worked on prescriptions. During this time, no one came in to fill a prescription and only two drive thru prescriptions were filled. Again I was being ignored.
I asked how much longer and finally the pharmacist said he would give me the shot. I expected to go into a partitioned area. Instead he gave me the shot in the middle of the floor in front of the pharmacy. I will never go to CVS again for a flu shot.
I hope I can move my Medicare prescriptions too because you wait forever for those too. I now know why Walgreens where I had always got my shot was out of flu shots--they actually give customer service.
Reason of review: Poor customer service.
Preferred solution: Milennials that will wait on customers rather than ignore them especially when three people are working in a pharmacy..