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NO ONE WILL ANSWER THE PHONE THEY ARE RUDE IMPOLITE WRONG INFO, 3 DIFFERENT ANSWERS FOR THE SAME QUESTION FROM 3 DIFFERENT PEOPLE FROM PHARMACY. GO BACK TO SCHOOL LEARN SOME CUSTOMER SERVICE SKILLS and How to deal with people the right way.....
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Company wrote 0 private or public responses to the review from 2 days ago.
Anonymous
BMcGary2

CVS has very poor customer service. They never called to say my meds were ready. When I did show up they told me they were at a different site. When I showed up at the 2nd sit...

Anonymous
Anonymous

Monetary Loss: $20000? Seriously????? Quit being dramatic. You spend thousands a year in pharmacy scrips? So How are you able to pay for everything else? You do not have Any t...

2.3
I didn't like
  • Turn around time on scrips wrong info
  • Customer service received by rude staff and store managers
  • Rude cashier
#1418548
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Went in to the CVS pharmacy on Main Street And Warner Avenue in in Santa Ana California and bought a mini umbrella before it started to rain, once the rain began to I put up the mini umbrella that I purchased from the CVS pharmacy within minutes fell apart and even...
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Company wrote 0 private or public responses to the review from Dec 07.
JellyDoll
JellyDoll

Nice try, but walking pneumonia cannot be contracted by walking in the rain. It's a bacterial infection, transmitted by one person to another through bodily fluids. I really d...

1.9
#1418024
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CVS Pharmacy - Fills prescriptions not ordered

CVS could not get my prescription filled correctly, so I moved to another pharmacy. Now, CVS continues to fill, incorrectly, prescriptions, for wrong medication, and bill my insurance causing all types of problems for the new pharmacy. Calling my insurance company today to report them. CVS needs to be held accountable for their actions.
Company wrote 0 private or public responses to the review from Dec 05.
2.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1415788
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Today i called my prescription in at 8:30 am. I was told by recording it would be ready at 9:30. I just tried to pick it up at 11:07and was told it would be 20 minutes. I gave them plenty of time because this is by far the first time this has happened. If i did not...
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Company wrote 0 public responses to the review from Dec 05.
JellyDoll
JellyDoll

You do realize that you are NOT their only customer, right? They're busy, because 200 other people ALSO want to pick up their prescriptions asap. The phones are ringing, docto...

1.0
North Vernon,Indiana
#1415772
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I have been very sick for a year now...i love the cashiers at my local cvs...however, all of a,sudden i went to return a item with original receipt and system wanted my drivers lic which is fine i understand i use to work in retail..but then wanted to put my money on a...
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Company wrote 0 private or public responses to the review from Dec 05.
JellyDoll
JellyDoll

It's not bad customer service. It's a precaution that many stores have been forced to take because too many people have taken advantage of the lenient return policies. Blame y...

4.6
#1415554
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After 3 years using CVS and getting the SAME Prescription Monthly, the pharmacy is either OUT of the medication or asking me to return because they gave me too many pills!! This Company and pharmacy Needs a Major Review of what prescriptions should be carried and...
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Company wrote 0 private or public responses to the review from Dec 03.
JellyDoll
JellyDoll

They can't give you what they don't have. A lot of medications are on manufacturer backorder, which LITERALLY means that the pharmacy has to wait for the factory to make more ...

1.4
I didn't like
  • Never have monthly meds
#1414085
Reply to reviews
Authorized to disclose identity - Yes Details of the complaint - My doctors nurse called in a medicine I needed. She requested the wrong dosage. The pharmacist told me the medicine did not exist at all. Which was a Lie. That CVS store did not have it in stock but it...
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Company wrote 0 private or public responses to the review from Dec 01.
1.3
#1412633
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There where three people behind the counter but there were doing nothing. There were only a couple of customers waiting but it toke 30 minutes to pick up a pre-filled prescription. Unacceptable!
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Company wrote 0 private or public responses to the review from Nov 24.
Anonymous
Anonymous

The tell the pharmacist on duty how You want things done, and see what happens.

JellyDoll
JellyDoll

I love how customers always just assume that the techs are back there "doing nothing." Like you know what the *** goes on in a pharmacy. Phones ringing, doctor queue filling u...

1.0
#1406909
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No one should have to wait in line at a drive thru facility for over a damn hour just to get medicine
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Company wrote 0 public responses to the review from Nov 21.
JellyDoll
JellyDoll

Then get out of your car and march your lazy butt inside. You do realize it's Thanksgiving, right? And that everyone in the world wants to pick up their meds. Right?! Also, it...

#1405495
Reply to reviews

Contact CVS Pharmacy

Mailing Address:
CVS Corporation, Corporate Headquarters
One CVS Drive
Woonsocket, RI 2895
USA
Phone:
(888) 607-4287
More
My doctor wrote my prescription and specifically noted that I was not to get generic. Three times they have given me generic. After the first time I was told they would note it in my records. Guess someone cannot read. The second time they said it they would note it in...
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Company wrote 0 private or public responses to the review from Nov 15.
h.kitchener
h.kitchener

Get your scripts filled elsewhere. If the doctor writes "DAW" or similar on the script, the pharmacy is required to fill it as written.

JellyDoll
JellyDoll

A bit overdramatic.

1.0
#1401441
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