Unclaimed
CVS Pharmacy
1.4M
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
350K
PAGE VIEWS
11
ISSUES RESOLVED
CVS Pharmacy Net Promoter Score (NPS)
-83
low
NPS
-100
100
- 0% Promoters
- 17% Passives
- 83% Detractors
CVS Pharmacy's estimated NPS of -83 considered to be low. 0% of users would likely recommend CVS Pharmacy to a friend or colleague.
Customer Satisfaction
CVS Pharmacy Reviews
New Reviewer
CVS is horrible to employees
CVS will cut employee hours and expects 1 person to do the job of 3 people but then the company gets upset when their Triple S score goes down. The company only cares for themselves not the employees. I worked there for 3 years never called out & always showed up to work on time. I decided to quit and gave the company a 1 month notice trying to give them enough time to find a replacement. Eight months later after quitting I received 2 old checks which should have been given to me. Both issue dates on the checks were written at later dates after leaving the company so I had no way of knowing I was receiving 2 more checks. That just shows you how much the store managers are cleaning out the pay stubs and checks out of the safe. They could have at least given me a call to tell me I had checks I would have went and picked them up. I am still trying to get my 2 checks re-issued and have now learned it's all of CVS that sucks. People working payroll and HR keep giving me the run around on my checks. I wouldn't recommend working for CVS they are absolutely horrible to their employees!
314 comments
ID
Location
Henderson, Nevada
Poor customer service.
I placed an order for Mothers Day in the photo department on May 5th. Its been 3 weeks now and Ive been calling the store every couple of days and my order is still not in. I emailed customer service and they asked me for my order number, they said they would get back with me but never did. You ruined Mothers Day thank you for you poor customer service
User's recommendation: Would not recommend.
ID
Location
Phoenix, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPHARMACY MANAGER KATHY
The pharmacy manager Kathy in you Brooklyn CT store is verybrude and unprofessional. Most of the times I have gone in she has been stumbling and she is either drunk or high on drugs. This is the kind of person you want to manage your pharmacy. She has to have a breathalyzer in her car and her boyfriend is a drug dealer...
User's recommendation: Stay away from the Brooklyn ct cvs.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerReplacing my CVS card.
It took a long, long time online, by text and email to finally get the answer I needed. CVS will be sending me a replaced CVS card at 3 Langholm Court Jamestown, North Carolina. Im looking for it in the mail soon! Judy G. Neal
ID
Location
High Point, North Carolina
Product defect after only 1 month
After speaking with 4 different folks although everyone was polite, there is much in the way of improvement with respect to organization and knowing what to do when there is a product complaint. One person was able to email me my receipt from a month ago and with that information, I was able to get a replacement of the defective product at a local CVS (shoulder/back heating pad, cord defective and a known issue per on-line reviews which is where I found the initial CVS 888-607 phone number to call). It should have taken me 1 call to get resolution and not 4 without resolution. Your customer service folks need better operational training. That is on management to provide, accordingly. Since the cord is detachable and has proven faulty, should have replacement cords available. I had to receive an entire new heating pad instead of just another cord. User's recommendation: Don’t bother with customer service unless you want to spend 2 hours getting the runaround.
ID
Location
Randolph Township, New Jersey
New Reviewer
CVS phone system and auto order
Original review updated by user May 14, 2023
Dear; CVS Your automated phone system is the worse in the industry. You auto guy doesn't understand anyone calling in. You spend 10 minutes or more trying to get someone on the phone. Fix it or do away with it. Your auto order system is just as bad if not worse. It should not put my med on auto fill every time I submit an order or a doctor send over a new script. I and many others have complained about this. Either get your IT department to fix it or do away with them also and hire people that can get it done. I do wonder if CVS is donig auto order on / off on purpose. FIX your problems before this becomes more than an internet chat issue for CVS.
ID
Preferred solution
refund maybe. PROBLEMS FIXED YES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot getting meds on time
Update by user May 14, 2023
i am going to another drug store as soon as posible.
Original review posted by user May 12, 2023
this is the third day i went to cvs to get my meds. it costs me about 8 dollers a trip for gas. they have told me my meds will be ready 3 times now and still no meds. they just lie to you about when your meds will be ready . tell you the wrong name over the phone. plus the store is very filthy and you cant even get down the isles because they are all full of stock that needs to be put away. its hard enough to walk being disabled with all of the junk blocking the isles. i will be leaving soon. dont like getting shorted on meds either. better count them yourself.DO NOT USE THIS COMPANY User's recommendation: DO NOT USE THIS COMPANY FOR ANYTHING !!!
ID
Location
Rochester, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComment about the difference between docusate sodium and stool softner
Original review updated by user May 12, 2023
Ok,I'm not expert but I learned that docusate sodium is a anwnomic sufactant and I'm not sure I spelled that right ! Google don't know either! I"ll leave it at that which works on the stool's surface ! It is the main ingredient in a stool softener ! The question I asked the pharmacist before was , what is in the stool softener?There could be mineral water etc..You can find out everything you need to know about *** on (en.wikipedia.org/wiki/Docusate ) Sorry I'm on the phone and I know nothing about them either!I know I have several conditions that qualify me for the use of these meds that are prescribed and the doctors do not get back with results if tests and nurse do not pay attention when they do the procedures to test you either and they have ignored me at Riverside when I come down there looking for answers and operations that should be performed! Now ,I have a fat containing hernia which I believe gets in the way ,fallen pelvic floor ,, anorectal conditions, hemorrhoids, and that's just a few !Google got that one ! I think Google has a virus!I believe my conditions are responsible for my high blood pressure and I have had attacks of not being able to catch my breath because of these conditions and the doctors ignore me and by the way CP person I need my Symbycort yesterday in case all the talking got you forgotten ! Somebody help me ! G Google can't get that name right! There are any things undone because I have no one to get me to get these procedures done because hospital expects you to have someone with you ! Friends think they have more important things to do like prayer meetings! In my opinion is some things need dealing with in the now not the dreams of your future cause the future is NOW! There is no way to get it done unless you do it ,vyou can't expect God to do everything ! User's recommendation: Go to CP for delivery but if you want your meds ,go to CVS
ID
Location
Christiansburg, Virginia
Pros
- Can afford expensive meds
Cons
- Transportation
Preferred solution
Service
I can never just pick up my prescriptions! There is always some king of problem!
Every time my doctor calls in prescriptions, CVS tries to change the prescriptions for unknown reasons. They charge me copays for prescriptions that are completely covered by my insurance. They send me texts asking me for more personal information that they do not need and ask me stupid questions like, "Is it urgent that you get this prescription?". They text me more than once per day saying prescriptions are ready for me, but when I go down there the prescriptions are never ready and I'm told to try back tomorrow or next week. This is crazy! I'm changing pharmacies and will never return to CVS! User's recommendation: Find another pharmacy!
3 comments
ID
Location
Whiting, New Jersey
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I just did, sorry guys, CVS like all big chains only cares about $$$,& surely don't care about the patients health or they'd hire enuf people to do what needs to be done!
I agree with you! I live real close to a CVS & since COVID& the small independent pharmacy that I was using because they always kept Controlled substances in stock, I wasn't profiled as a drug seeker & delivered free, closed due to losing their space in their bldg, right next to hospital, merged with CVS.
Now I can't get thru, wait on hold, then told my script won't be ready till tomorrow because he was there all alone& was 1.5 hours till close. But this happens all the time, I can't call them the day before to fill it 1st thing the next day when it's dated to fill. There's no way to tell them to fill a script on file other than to phone them. Not in their app, or online.
Only to ask for refills, not to fill a rx on hold till date **. You can't email them or text them to please fill my rx on file for V. And every time my husband picks up a script, even when there's 3 people there, they're all busy& the phones ringing away because no one is free to answer it? In this day of technology, when Drs can e order RXs to pharmacies, there should be a way to make the CVS app or website to have an option to tell, text or email to fill this RX on hold now.
It's ridiculous that a big chain can't have that done. The little independent pharmacy used a RX app from Google that I could leave messages about filling my RXs on hold, but CVS & Walgreens can't? Then they decide to make more money by giving vaccines, which takes staff away from filling scripts & answering phones. If they don't want to hire more people then go tech further&make an app or website that can message the pharmacy!
I feel bad that these people have to do the work of 2-3 ,but they can also be really rude. But probably been pressured all day to fill, answer phone, check suppliers etc.
CVS& Walgreens don't care about your health, just like the vaccines that give you blood clots&still can't protect you fr getting the new strain of COVID!! It's all about the $$$$
The employees are so rude at CVS!!! Who collects your money at drive up and then just turns and walks away??
No thank you Have a nice day…CVS pharmacy drive up treats customers like that!! Had it happen today! Plus one of my medicines is still not ready! It is crazy.
I then sat and watched the car behind me. They sat at the window 15 minutes until someone started to help them.
It is a VERY BAD PLACE!! Infuriating!!!
Glad you sat and had a stopwatch to time the car behind you. I bet you would have stroked out if you waited an extra 15 minutes.
Just go somewhere else. You don’t matter at all.
The employees are so rude at CVS!!! Who collects your money at drive up and then just turns and walks away??
No thank you Have a nice day…CVS pharmacy drive up treats customers like that!! Had it happen today! Plus one of my medicines is still not ready! It is crazy.
I then sat and watched the car behind me. They sat at the window 15 minutes until someone started to help them.
It is a VERY BAD PLACE!! Infuriating!!!
I totally agree. I don't understand how they always get away with harassing, bullying their employees without any consequence's
Get rid of this already
CVS sucks for customers also. I shopped there for years, but now I'm going to Walgreens for all my pharmacy and other needs.
They are under staffed and extremely unfriendly and unsanitary. They expect you to enter yes or no on a screen otherwise you cannot buy anything there. They don't disinfect the stylus they want you to use.
So they place you at risk of death, just for some gimmick, I don't think it even makes them a profit. Their management must consist of very evil creatures, not of the Human Species.
It does I am sick every day working there.
yup.