My OBGYN called in a new medication for me. When I went to pick it up, the clerk said: "I left a message on your home phone. The medication is out of stock, and it will not be in until Monday after noon." The, CINDY, at the CVS on NORTH MAIN STREET, in MANCHESTER, CT., told me, to: "call other CVS stores in the area and if you find one that has it, tell them to call us, and we will fax it over to them". I said, why should I do your job? All this time you took leaving a message on m home phone, could have been spent calling to find it.
Mind you this is the fourth time they have not had a medication in stock, even though, by now, they should know I get it.
I asked her for the name of the new medication, and she punched it out of the computer. Finally, the actual pharmacist came over and said they would call around for me.
I went home and called the closest store to me and they said they had it and for me to come after 2 pm.
I got there at 2:20PM, and THEY DID NOT HAVE IT READY! It is a box with a months worth of pills in a bubble pack, so how could they not have it ready in 4 hours? I sat and waited for 15 more minutes.
Finally, they call me up to the counter to tell me that they only have a partial supply, and for me to come back Monday.
I called my OBGYN, and asked her if the prescription is odd and what had happened. Not only did she confirm that this is a usual medication, but that the store should have done the calling around NOT the customer.
I have a common name. More than a half dozen times, I have been given the wrong prescription because they failed to ask the street I lived on. I almost took others medications and I never reported CVS to the HEALTH DEPARTMENT or CONSUMER PROTECTION.
Bottom line....their service stinks, and they are negligent when you pick up your prescription. They should never let their store be OUT OF STOCK of normal medications or any medication, that they know a customer has started to have filled.
Not once today, did anyone in either store say they are sorry, or apologize for the clerks behavior toward me.
That is why today, I am so angry I am posting this and sending a copy to the CVS HEADQUARTERS.
Review about: Cvs Pharmacy Pills.