Cvs Pharmacy - Written Physical Prescrition was denied by Pharmacist by the name of Obi at midnight (the day listed in the refill.
24 hour CVS
CVS - #7513
4309 New Bern Ave
Raleigh, NC 27610-1445
• Prescription fill refusal.
Stated that he could not fill my prescription until 3AM (where this time comes from boggles me) when I came in the store at 12:15AM on 6/27/2014 as stated to be filled on the prescription and I get them filled at this location at midnight very often and have never had any issues. There was no one in the store either so he wasn't busy. I have to get my meds at night because I have no transportation during the day. The script does not specify a time and like I said, I've never had this issue before, ANYWHERE! I had to leave the store and go to the Capital Blvd location, in which the Pharmacist there filled them immediately, no questions asked (within 5 minutes).
Also, last month Obi told me over the phone that he could not tell me if they had my medication in stock over the phone (because sometimes they are hard to find so I needed to know). So, I went to Capital Blvd location last month as well and they not only told me over the phone that they had this medication in stock. They also filled them at midnight, as always. I've been on this medicine for about 5 years and have never had these issues before bit then again, I've never dealt with this pharmacist before. He is the only one that has ever given me an issue. It was like he was treating me like I was a drug addict when all I was doing is trying to get my medication on the hours in which I had a vehicle to come get them.
So, because of this man, Obi, your store has suffered from the sales of two months supply of my medication (Out of pocket paid with cash) and Capital Blvd got both sales because of him. It was a total of $275.00 in sales, not to mention they have always been so respectful to me, unlike Obi! Unfortunately, it appears that Obi isn't a people person because he was very rude to me, and I'm a very soft spoken, kind person. Always respectful... He didn't care.
So, this is what made me want to write you this complaint about him because, like I said, I've never had an issue. I don't usually report people, he just pushed me to that point of making me drive out-of-the-way to another CVS pharmacy to get these filled when he could've filled them right there in front of my face while I was in his store. Instead, I drove all the way to capital Boulevard, got them filled immediately.
IS THIS LEGAL FOR HIM TO DENY FILLING MY PRESCRIPTION AFTER MIDNIGHT?
Review about: Cvs Pharmacy Prescription Refill.